Make an informed purchase by understanding - Policies, Terms And Conditions.

• Tilottama Creations is committed to deliver your order with good quality packaging within given time frame.
• We ship throughout the week, except Sunday & Public holidays.
• To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. We reserve the right to choose suitable logistic service depending upon your address.
• If there is no courier service available in your area, we will ship your items via India Speed post. Shipping by Post depends upon our area's restrictions related to pandemic.

How the delivery charge is calculated for multiple units?

• The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
• Our prices are all inclusive. All taxes are included with the list prices except GST, if applicable in your region.

How long does it take for an order to arrive?

• Orders are dispatched within 2-3 working days or as per the later delivery date specified by you at the time of placing the order.
• Most orders are delivered within 7 to 10 working days after shipping within India.
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if the product is received in damaged condition?

• If you receive the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person immediately.
• Also, please email us at tilottamad@gmail.com mentioning your Order ID.
• You need to record a 360° uncut, unedited unboxing video in clear light to be eligible for refunds should you receive damaged and incorrect product(s). The unboxing video must begin from showing the outermost untorn shipping slip and tapes. The video is to be emailed within 24 hours of delivery of shipment time as mentioned by courier partners.
• After reviewing the video Tilottama Creations will personally ensure to come to a satisfied resolution.
• Returns are not eligible for earrings, personalized and customized products.

Policies:

• Order will be processed after receiving full payment in advance.
• All international buyers must pay via Paypal. Exchange rate is extra.
• All orders are FINAL and are NOT returnable and refundable. Please read the product descriptions before ordering. Returns are not entertained for change of mind, product size, colour, material and all other product specifications.
• After payment confirmation, minimum 2-3 business days are required to hand over the package to the logistics.
• We will send an email/ WhatsApp message/ sms of shipping notification with the tracking number of your package. Please take time to click on the link and track your package at your convenience anytime.
• A caring reminder that buyers are responsible for shipping charges and their respective custom duties, taxes etc.
• Incorrect/ incomplete/ not found address/ unclaimed packages will not be eligible for any refunds/ returns. It is recipient's responsibility to contact the logistic service to know the status of shipments marked as 'delivered'. 
• All our products are meant to be used for adults only and are not suitable for children.
• There is no guarantee/warranty for the material/ make/ repair etc.
• All measurements mentioned are approximate as one is always limited by the precision of the measuring tool used. You need to use the conversion formula suitable for you to identify the measurements of said product (s).
• We reserve the right to cancel the order either for non-payment or non-availability of the item(s) ordered. We can discuss about alternative items if you consider.
• Prices and policies are subject to change without any prior notice. However, the price(s) will remain unchanged in your invoice if we have received your payment before the change.
• We reserve the right to deny/ cancel any further orders placed by a person who has previous unpaid, pending orders without any communication and explanation.
• Should you have any other query, feel free to email at tilottamad@gmail.com
• Happy shopping!